Frequently asked questions

With a signature on the rental agreement, the renter acknowledges and agrees that:

• they have a valid driving license
• they will return the vehicle together with all equipment and accessories to the place and time noted in the rental agreement or sooner upon demand of lessor
• they will properly maintain the vehicle with all necessary care
• they will not use the car for illegal purposes (such as in connection with criminal deeds, customs or foreign currency offences), for instructing other drivers, for propelling or towing a vehicle or trailer, for participating in motorsport events
• they will use the vehicle only for their personal use and not to rent or to lend it to a third party
• they will drive the rented car themselves or that a person they have authorised and noted in this rental agreement as “second driver”
• they are not allowed and cannot cross the Croatian border without lessor’s permission which must be a part of this agreement
• they are not allowed to make any changes of parts or assemblies on the vehicle without previous authorisation from the lessor.

It can, among the vehicle documents is a green card for crossing the border.

Visa, MasterCard and Diners Club.

Unfortunately, we can only accept credit cards for deposits.

Reservations can be changed at any time without additional charge for the cost of the changes.

If you receive a partly-tanked vehicle, the vehicle must be returned with the same level of fuel as it was received.

The rental is always charged upon vehicle pickup.

Unfortunately it is not possible to pick up or return vehicles in different locations.

There can be more more than one driver on the rental agreement. Upon pickup, all drivers need to present a valid driving licence and satisfy rental conditions.

During the term of the lease, you can contact us by phone and extend the lease to the desired date. Extensions will be charged according to the price list.

In the case of accident, the renter agrees to protect the interests of the lessor and lessor’s insurance company in case of accident by:

• obtaining names and addresses of parties involved
• not abandoning the vehicle without adequate safeguarding and security
• calling the nearest rental station even in case of a slight damage and submitting to the police station a written report of the accident
• in case of greater damage or injury, to notify the police, to wait until the police arrive and make official inquiries, as well as immediately notify the nearest rental station
• all police statements from the accident and alcohol testing results must be handed over to the rental station when returning the vehicle

If the renter fails to take the steps mentioned above, they agree to be liable to the lessor for all losses and consequences the lessor should suffer thereof. Any alternations of terms and conditions of this rental agreement are valid only if confirmed in writing by both parties.

The pickup procedure takes from 10 to 15 minutes.